General Product Questions
Who is Wall Vision?
Wall Vision is an Australian based enterprise located in Queensland. We’ve been around since 2013, and are committed to serving our customers needs in all things designer for their wall. Whether it is sprucing up your home, adding some spice to your rental property, attracting customers to your business or advertising your product, Wall Vision can help you achieve your vision!
What is the product?
Our cornerstone product is self-adhesive, removable wallpaper and wall stickers. We only use the best, most durable, U.V resistant and safest adhesive for our products, It’s safe, non-toxic and easy to use.
How long will it last?
Our product is reported to last between five and seven years, however it is dependent on the quality of installation, conditions the product is subjected to and other factors unrelated to the quality of the product.
Can I put it up myself?
Of course! What makes our product unique is that it’s easy to put up yourself. That’s why we love it!
Our self-adhesive wallpaper and wall stickers require no glue, no preparation, NO MESS! Putting them up is a breeze. Just follow our detailed instructions on our website, or watch the installation video. Of course, you’ll need to make sure your wall is clean, free of any dust, and smooth, and putting up the product is as easy as 1-2-3. Line up the pieces, smooth them out with your hands or a tool, and trim the excess. You’ll have your new wall in just minutes!
If you change you mind and want to reposition the image somewhere else, that’s easy too because it’s removable, unlike traditional wallpapers.
How do I know what size to get?
All you need to do is measure the area you want covered. Measure the height in millimetres, and the width in millimetres. Do not include skirting areas or include any extra, we’ll take care of that. Enter those details into the order form on our website and that’s it! We’ll do the rest and what’s more, you’ll know exactly how much it’s going to cost you. Check out our detailed measuring and installation information provided on our website.
How will I know what it’s going to look like on my wall?
At Wall Vision we stand by our product in terms of its quality, safety and applicability to both homes and businesses. Generally, we don’t do ‘mock ups’ for our customers as this is an added cost and one that we don’t think is warranted. However, if you need to see what an image will look like on your particular wall, that’s no problem! Just send us a quality photo of your particular wall and we’ll prepare the image for you to approve. Unfortunately because of the time involved this service costs $100.00 on top of your order.
I don’t like any of the images in the Wall Vision gallery. Are there any others available?
Our Wall Vision gallery is only a small sample of images available to you. There are over 15 million others available and we're always updating. The only trouble you’ll have is trying to choose which one!
A word on copyright
You agree when uploading your ‘Own Image’ that under Wall Vision’s Terms & Conditions you agree to have copyright (ownership) or enhanced image licence rights over that image and take responsibility for its use. Wall Vision reserves the right to cancel and refund any order that it feels is in breach of these conditions.
Can you add text or a logo to an image?
Most definitely! We love editing images to help you create your wall vision. If you’d like a poem, saying or any other text added to an image for printing we can do it. If you’re a business and want your logo on an image, we can do that too. Just tell us what you need and supply us with any relevant files.
Adding text and logos is a design feature, which adds to the price of your wall. The cost of our design process is the best you’ll find, a $100 flat fee.
We’ll send you a ‘mock-up’ to make sure you’re happy, before we send off for printing.
Can you print any image?
Unfortunately not. We can print any image but the larger a wall is, the less quality the image becomes. The reason is that as the size of an image is increased (for your wall) the DPI, or dots per inch, are also increased. This makes the image pixelate and look blurry.
The image selected, whether it is one you select from our range or one of your own that you provide, needs to be no smaller than 4mb. The higher quality the image, the better quality it will be by the time it goes on your wall. Don’t worry too much; we’ll let you know if there is a problem with your image.
Why are the images in your library watermarked?
A Wall Vision watermark has been placed on images to protect our contributors. Don’t worry, watermarks are removed when you buy the item.
What happens to my images that I upload?
Here at Wall Vision we take your privacy very seriously. We will never use any of your images on our website and/or share them with any third party.
Can I use an image I found on the internet?
Unfortunately most internet images are very low in resolution and are not suitable to print in a large format. But don’t worry…. Chances are we have something similar to what you need/want. Don’t hesitate to contact us, with your requirements. Remember, we’re here to make your vision come true!
I’m a business. Can you help design my wall?
We’d love to! All you need to do is provide us a good electronic copy of your logo, measurements of the area you want covered, and brief us about what you want. If you want you can send us a good quality photo of the wall. We’ll then give you three (3) ‘mock-ups’ of your new wall for you to choose. All this for only a $100 design fee on top of your order. Each new set of three ‘mock-ups’ will only cost $100.
Remember… we’re here to work with you to achieve your wall vision!
Do I have to pay for the image?
No way! Just let us know what image you want from our online gallery and we’ll get it for you. Of course, if you choose to get the image from another image library, that’s ok. But unfortunately you’ll have to pay for it yourself.
Also, some special images under licence may be provided on our website, but you’ll know the costs as they will be built into the final price.
Delivery & Installation
How long will it take to get my order?
The team at Wall Vision will process your order within 1 day and you’ll receive your new wall nural or wall stickers within 7-15 days. In most cases it will be sooner than that! Of course, if you live in a remote area it may take a little longer. Your wall stickers will be delivered by our preferred courier or AusPost.
If you have requested a custom design this may add a little time to your order, but we’ll let you know and keep you informed every step of the way.
What if the package is damaged when I receive it?
After overcoming your excitement that your new wall has arrived, you see that the product is damaged in some way. Firstly, identify this to the courier representative. Then let us know as soon as possible.. Please inform us of the relevant delivery details, the noted damage and the package details. We’ll take it from there.
We may need to provide some evidence of the damage so we may ask that you take a photo and send to us. In some instances we may need you to send the product back to us. Rest assured that we will do everything to ensure that the situation is fixed. Our customers are our highest priority at Wall Vision.
Do you offer a guarantee?
We are confident that we offer the best quality self-adhesive wallpaper product within the market. Not only is it the best quality, we aim to be the cheapest!
We guarantee that our products are made to the highest quality. Of course, if they are not, then we will replace them. Please refer to our shopping online policy for details.
In the event that you damage, beyond repair, one of the panels when you are installing the product, please contact us about solutions. We want you to enjoy our product and will do everything we can to help you, including replacing the torn/damaged panel.
Can I install the product in my kitchen/bathroom?
Yes you can, but we don’t recommend you install the material in areas with direct water exposure. Although water splashes will not harm the product. It can be used as a great splash back in a kitchen, but would last longest under glass.
Vinyl adhesive is widely used commercially on both indoor and outdoor products, so it has the strength and durability to withstand heat and water exposure.
Can I put the product on brick, rendered cement or wood?
Hey, you can put our product on anything if you want! However, the product will not stick effectively to brick, cement or wood and its lifespan will be very limited on these types of surfaces.
Is any import duty payable on my order?
Because our quality product is manufactured in Shanghai, China, it is imported into the country (unless you live in China, of course!). Your consignment description is marked ‘Large Format Photo’ and is unlikely to attract any Custom, Import & Brokerage Fees. Large orders over the value of $1000 may attract import fees. We will work with the delivery company and let you know of any applicable fees at the time of ordering.
Can I track my order?
Yes you can! We will provide tracking systems to enable you to see when your order is dispatched, and where it is every step of the way. We will endeavor to provide you this tracking number, via email, as soon as we receive it.
How easy is it to install?
Our revolutionary product is a cinch to put up! The old days of gluing, wetting traditional wallpaper are gone. The reason we love our product is because it is genuinely DIY, and our website provides all the instructions and guidance you will need. Be sure to watch our installation video! You’ll be a pro in no time.
Removing our product is even easier. Our wallpaper is also very forgiving so if you make a mistake you can reposition and start over without damaging it. The adhesive adheres directly onto your wall like a giant removable sticker. Simply Peel and Stick. To remove it, simply lift a corner and peel it off the wall. Easy!
How many panels will there be to install?
It depends on how big your wall is. The large majority of our wallpapers are vertical drops of 1.26m wide. Don’t worry, all the panels are clearly marked in order of installation so there’s no confusion. Our installation information and accompanying video gives you all the tools you need to install our product like a pro! If you're ordering wall stickers, sizes will be marked on the product page.
How do I look after and maintain my wallpaper?
Your new wall really shouldn’t need any maintenance. Should any bubbles appear, gently rub them in a swiping action and they will disappear. If you need to clean your wallpaper, lightly wipe down with a warm damp cloth or sponge. Avoid chemicals, abrasive materials and pressured concentrated scrubbing.